Terms of Service Charter
TCMG Legal Group
Last updated: September 9, 2025
This Charter (Terms of Service Charter) is the sole and final legal reference for the relationship between TCMG Group and the parties to the marriage. The cross-border nature of our services requires strict compliance with the verification and security protocols detailed below. By clicking "I Agree" or beginning to use the platform, you are entering into a binding legal contract, granting the system full procedural authorization, and acknowledging that the system provides a "technical means" for documentation and does not guarantee external "sovereign" results.
Binding Preamble to the Charter
In this Charter, the first party is referred to as the "Group," "System" (TCMG Group), or "Platform," and the second party is referred to as the "Applicant"; the natural person who initiates administrative and technical procedures via the platform on their own behalf and on behalf of the other party in the marriage event.
The words "Parties," "Contracting Parties," or "Both Parties," wherever they appear in this Charter, refer to both (the Group) and (the Applicant) collectively. The Applicant acknowledges that referring to them as a "second party" in this contract explicitly and legally includes the "other party" in the marriage event, as they are jointly and severally bound by all undertakings and responsibilities arising from this Charter to the Group.
The word "Spouses" in this Charter refers to the Applicant and the other party with whom the marriage event is to be completed. The Applicant acknowledges that entering into this contract is an admission of full consent and legal and religious agreement between the "Spouses" on all procedures. The attendance of the "Spouses" together in the recorded video interview is an acknowledgment by them of accepting the status of (the Other Party) in this contract, as they are bound in their capacity as "Spouses" by an indivisible joint and several responsibility for the accuracy of all documents and data submitted to the system.
The Applicant acknowledges their full knowledge and explicit admission that all procedural and legal services provided by the Group are exclusively designated for "Foreign Marriage (International Marriage)" which requires different nationalities for the spouses. If the system discovers identical nationalities for the husband and wife, the application will be automatically suspended and procedures will not be completed.
The Applicant acknowledges definitively and knowingly that they represent themselves and act on behalf of the "other party" in this transaction, and alone bear full legal responsibility for notifying them of all these conditions and the content of this Charter. The Applicant, with full legal and religious capacity, agrees on their own behalf and on behalf of the other party to be bound by all the terms and conditions contained in this Charter without restriction or condition. Both parties acknowledge that the Applicant's continued use of the service, or the participation of the "Spouses" in the recorded video interview, is a final and effective acceptance of all legal effects resulting from this contract, and all obligations as one party and jointly responsible in this transaction apply to both spouses.
Accordingly, and based on the foregoing; continuing to use the service is a final and effective acceptance of all legal consequences resulting from it, according to the following detailed items:
1.Nature of the Service and Legal Role
The Applicant acknowledges that the role of the Group is to facilitate procedures and technical linking, and the Group does not represent a judicial or sovereign authority, but works within the legal frameworks of the issuing country.
2.Contract Execution Period
The Applicant acknowledges their knowledge that the period for completing the official marriage contract and documenting it varies from case to case, usually ranging between twenty-one days and forty-five days, according to the nature of each file and the procedures required for it. TCMG Group is not bound by any specific time period in the event of exceptional procedures or additional requirements imposed by the competent official authorities.
3.Fees Policy and File Reservation
The Applicant is committed to paying the file reservation amount as examination and study fees before starting any procedures related to the file. This amount is deducted from the total service fees if the file is accepted and approval is given to start execution. In the event the file is rejected by TCMG Group for any reason, the file reservation amount is refunded in full to the Applicant. As for if the file is accepted and execution procedures start, the fees become due in full according to the agreement, and the Applicant may not claim a refund of any amounts after execution starts under any circumstances.
4.Freedom of Acceptance and Rejection
The Applicant acknowledges and expressly agrees without restriction or condition that TCMG Group has the absolute and exclusive right to accept or reject any file, whether before its study or after, according to its internal policy and legal and technical estimation, without obligation to give reasons. No legal, financial, or compensatory responsibility is incurred by TCMG Group as a result of rejecting the file, and merely studying the file does not mean its acceptance for execution in any way.
5.Guidance Information and Country Laws (Legal Information Specific to Countries)
TCMG Group may provide the Applicant with general or guidance information regarding countries that accept or reject marriage by proxy, and the Applicant acknowledges that this information is non-binding and may be inaccurate or subject to change at any time. The Applicant is committed to referring to a specialized lawyer within their country before relying on the contract or taking any legal action, and the responsibility for registration and the legal effects resulting from it remains a personal responsibility lying on the Applicant alone.
6.Follow-up System and Electronic Notification
TCMG Group follows up on the stages of contract execution and documentation and notifies the Applicant of the file status through the electronic tracking system, for follow-up purposes only, without this constituting a commitment to a specific time or a guarantee of completing the procedure within a certain period.
7.Data Confidentiality and Privacy
TCMG Group is committed to maintaining the confidentiality of all data, documents, and information provided by the Applicant, and they are not disclosed to any third party except with the express written consent of the Applicant or in execution of a judicial judgment or an order issued by a competent authority.
8.National Sovereignty and Embassy Decisions
Acceptance of contract registration in the home country, or granting family reunification visas, or approval of immigration and citizenship requests, are exclusive sovereign rights of states and their embassies, and the Group has no authority or influence over them.
9.Change in International Laws and Regulations
The Group disclaims responsibility for any sudden change in laws, sovereign decisions, or regulations governing international marriage in the contract country or the home country that may occur after procedures start or the contract is issued.
10.Criminal Responsibility for Document Accuracy
The Spouses acknowledge that all data and documents submitted are completely correct, and they alone bear full criminal and legal responsibility before all international authorities if it turns out there is forgery, manipulation, or concealment of material information (such as actual marital status or legal age), and the system does not bear any consequences resulting from the bad faith of the parties.
11.Data Accuracy and Name Matching
The Applicant bears full responsibility for the correct writing of names and data in Arabic to match the official passport. The Group disclaims responsibility for any rejection resulting from a mismatch between data entered by the Applicant and official documents, and any amendment after the contract is issued may result in additional fees.
12.Fee Entitlement and Pathway Separation
The fees paid are in exchange for the "procedural, technical, and documentary service" performed by the system, and they are non-refundable once procedures start, regardless of the decisions of external authorities or embassies toward the personal file of the spouses.
13.Consultative Nature of the Service
The role of the Group is limited to the consultative and technical aspect, while the contract is concluded and documented in the competent justice authorities in the contract country according to its legal jurisdiction.
14.Responsibility for Data and Additional Translation
The Applicant acknowledges their knowledge that even a "single letter" difference may lead to the document being rejection by sovereign entities. If the transaction requires additional translation or linguistic correction resulting from incorrect entry by the Applicant, they are committed to paying the prescribed additional fees for that service. The Group disclaims responsibility for any delay or rejection resulting from an error in data, and the Applicant's acceptance of the digital draft before final issuance is an acknowledgment by them of the accuracy of all information and a waiver of their right to object to any material error later.
15.Quality of Uploaded Documents and Device Security
The Applicant acknowledges that the responsibility for attaching clear and valid documents lies solely with them, and any delay resulting from defects in the internet connection of the Applicant or blurry uploaded images does not fall within the responsibility of the system. The Group also disclaims responsibility for any data loss resulting from hacking of the Applicant's personal devices.
16.Force Majeure and Service Interruption
The Group disclaims responsibility for any delay in delivering documents or conducting interviews resulting from internet or communication interruptions, airport closures, or work stoppages in government facilities in the contract country due to force majeure or security conditions, and this does not constitute a breach of the announced execution period.
17.Responsibility to Review Local Laws
The Applicant acknowledges that they have reviewed the local laws of their home country (or country of residence) and ensured there are no legal obstacles preventing the recognition of this marriage. The responsibility of the Group is limited to the validity of the contract according to the laws of the issuing country only, without any responsibility for conflict with the laws of the other party's country.
18.Prohibition of Commercial Mediation and Third Parties
This service is exclusively for the direct personal use of the parties to the relationship "Spouses" only. Presentation through a mediator or third party is strictly prohibited. If the system discovers commercial mediation, the Group has the right to cancel the request immediately and confiscate fees as compensation for violating security policy, with reporting to the competent authorities if necessary.
19.Compliance Screening and Sanctions Lists
The Applicant agrees to subject their data to a screening process against international and local sanctions lists. The Group reserves the right to reject any request and report it immediately if the system suspects money laundering or financing of prohibited entities, without any responsibility on the Group.
20.Authenticity of Official Documents Submitted
The system relies on official documents issued by states as a presumption of correctness; however, the Group disclaims responsibility for any legal consequences if it later turns out that the documents provided by the Applicant (such as a passport or single status certificate) were incorrect or obtained through illegal means from their original issuing authority.
21.Ethical Purpose and Prevention of Misuse
The Spouses acknowledge that the purpose of the contract is to establish a religious and legal marital relationship. The Group disclaims responsibility for any use of this contract in acts violating international laws, such as facilitating illegal immigration or human trafficking, and the parties alone bear full criminal responsibility resulting from misusing the marriage document issued to them.
22.Certified Translation and Foreign Entity Conditions
If the system provides a certified translation for the contract, it does not guarantee acceptance of this translation by all foreign entities that may exclusively require their own sworn translators. The Applicant bears responsibility for re-translating according to the requirements of the entity to which the contract will be submitted.
23.Authority of the Judiciary and Justice Entities in the Conclusion Country
Completion of the contract is subject to the final decision of the competent justice and judicial authorities in the conclusion country. The Group works as a legal facilitator and does not have the power to intervene in the sovereign decisions of judges or official notaries if they refuse to complete the contract for legal reasons related to the parties to the relationship.
24.Independence from Political and Media Disputes
The official marriage contract is issued for purely civil and family purposes. Spouses are prohibited from using the name of the Group or the system in any political disputes or media campaigns against any state or sovereign entity, and in case of violation, the Group fully disclaims responsibility for any legal consequences.
25.End of Role with Document Submission and Legal Representation
The Spouses acknowledge that the role of the Group ends with providing the documented contract and services whose fees were previously paid, and it does not extend to include legally representing the Applicant or appearing on their behalf before any external authorities, embassies, or courts in later disputes, unless a new, separate, and independent legal agency contract is concluded for this purpose.
26.Consent to Archiving and Visual Recording
The Applicant gives express and irrevocable consent to the recording and archiving of video interviews and all digital verification processes by the Group, and acknowledges the Group's right to present these recordings to official judicial or security authorities upon request or to defend the Group's legal position in the event of any dispute, without the need for additional permission.
27.Jurisdiction and Arbitration
In the event of any dispute over the interpretation or execution of this agreement, it shall be resolved amicably in the first instance, and if that is not possible, the exclusive jurisdiction shall be with the courts of Greater Cairo of all levels, and the Applicant agrees to waive their right to litigate before any other authority outside this scope.
28.Automated Screening and Security Objection
The Applicant acknowledges their consent to the system performing an automated screening of the submitted data to match it with international and local blocking and prohibition lists. In the event of any security conflict, the Group has the right to reject the request immediately without giving reasons, while retaining all records as evidence of the Group's commitment to security standards.
29.Exclusivity of Dealing through the Official Platform
The Spouses acknowledge that dealings are conducted directly with TCMG Group through its official platform only. The Group is not responsible for any promises, amounts, or guarantees provided by third parties or mediators claiming to represent the Group, and only what is stated in this Charter is recognized.
30.International Shipping and Damage to Paper Documents
The Group disclaims responsibility for any delay or loss of original documents resulting from international shipping companies or customs inspection procedures in the arrival country. In the event of loss, the Group's responsibility is limited to issuing a duplicate (according to the same applicable fees) and resending it, without bearing any legal or financial consequences resulting from the delay in document arrival.
31.Validity of Legal Agencies and their Continuity
The Applicant acknowledges that the legal agency used in concluding the contract is valid and effective at the time of execution if requested, and no decision has been issued to cancel or restrict it. They also acknowledge that any rejection issued by the justice authorities in the contract country due to a defect in the wording of the agency submitted by the Applicant is the responsibility of the Applicant alone, and they are not entitled to claim a refund of procedural fees.
32.Final Satisfaction with Execution Quality and Service
The Applicant's receipt of the paper copy of the contract and their consent to end the video interview is a final and complete acknowledgment of satisfaction with the quality and integrity of the technical and legal procedures followed. The Applicant has no right to object to the execution mechanism or service quality after the official contract is issued by the competent authorities.
33.Legal Protection for Notaries and Employees
The Spouses acknowledge that the lawyer or notary in the contract country is a procedural facilitator who follows the laws of their country, and the spouses may not pursue them legally or civilly in any other country outside the jurisdiction of the courts of the contract conclusion country, and the spouses are committed not to use the contact data of lawyers or employees for any purposes outside the scope of the official transaction.
34.Prohibition of Resale or Commercial Use
This service is provided exclusively to individuals (Spouses) in their personal capacity. Reselling this service or promoting it as part of migration packages or other services by any offices, mediators, or commercial entities is strictly prohibited. If proven, the transaction is immediately invalidated while retaining all legal rights of the Group.
35.Compliance with Changing International Blocking Rules
The Group is committed to all international laws and blocking lists issued by global bodies. The Spouses acknowledge their knowledge that the list available for countries capable of issuing or receiving contracts is a variable list according to political and security conditions, and the Group has the right to apologize for completing any request if new legal conditions arise that place the Applicant or transaction within the scope of international blocking.
36.Independence of Items and Linguistic Reference (Arabic)
If any item of this agreement is decided to be void under a law or judicial judgment, this does not affect the validity and effectiveness of the other items. The Arabic version is considered the sole and approved legal reference in case of any conflict in interpretation between the different languages of the platform.
37.Sovereign Retrospective Decisions for Previous Papers
The Group fully disclaims responsibility for any administrative or sovereign decisions issued (retrospectively) by any state or embassy determining not to accept contracts that were previously issued. These external sovereign decisions do not result in any right for the Applicant to claim a refund of fees or compensation.
38.Legal Capacity and Sanity
The Spouses acknowledge their full legal capacity to conclude this contract, and acknowledge their lack of any impediments preventing their free consent from being recognized. Their continuation in the verification procedures and video interview is a final certification of their sanity and psychological state at the time of contracting.
39.Verification Algorithms and Artificial Intelligence
The Spouses acknowledge their knowledge and consent that verification processes are performed using advanced technical algorithms (including artificial intelligence), and the Applicant acknowledges that the results of this verification are final and binding on the system in accepting or rejecting the request. The Group also disclaims responsibility for any global technical vulnerabilities outside the technical control scope of the platform.
40.Authenticity of Written Conditions Over Verbal Promises
The conditions of this Charter are the sole and final reference for the relationship between the two parties. No verbal promises, side correspondence, or statements attributed to employees or agents that contradict what is expressly stated in the Charter conditions are recognized, and the Applicant acknowledges that their decision to contract is based only on the conditions written here.
41.Update of Security and Verification Protocols
The Group reserves the right to update digital verification and security protocols as required by legal interest or technical development. The Applicant is committed to following the updated technical instructions at the time of execution, and changing technical means is not considered a breach of service conditions as long as the legal goal is achieved.
42.Technical Services Belonging to Third Parties
The Applicant acknowledges their knowledge that the system uses technical services and platforms belonging to third parties (such as video communication platforms, payment gateways, and cloud hosting services, etc.). The Group disclaims responsibility for any technical malfunctions, service interruptions, or security vulnerabilities resulting from these external platforms, and the Applicant agrees to the terms of use of those parties as soon as they use the platform.
43.Prohibition of Claiming Affiliation or Official Representation
The Applicant is prohibited from claiming any affiliation relationship, official representation, or partnership between them and the Group before any sovereign authority or embassy. The Applicant bears alone the responsibility for any statements they make before those authorities, and any unauthorized use of the Group's name in immigration or visa requests is considered a gross breach of contract subject to legal accountability.
44.Combatting Deepfake
The Spouses acknowledge that any attempt to use deepfake techniques or voice and face modification programs during the video interview is a complete crime of forgery. The system has the right to cancel the transaction immediately, confiscate fees as a contractual fine, and provide all digital evidence to the competent security authorities.
45.Tax, Financial Consequences and Social Benefits
The Spouses alone bear the responsibility for studying the tax, financial consequences, or social benefits that may result from changing their marital status under this contract in their country of residence. The Group bears no responsibility for the spouses' loss of any material support or tax advantage as a result of documenting this marriage.
46.Right to Update Service Conditions in the Future
The Group reserves the right to modify or update the items of the Terms of Service Charter at any time to ensure compliance with emerging international laws. Updated conditions apply as soon as they are published on the official website, and the Applicant's continued use of the service after the update is an implicit consent to the new conditions.
47.Recognition by Non-Governmental and Private Entities
The Group disclaims responsibility for rejection of the contract by any non-governmental entities or private institutions (such as banks, insurance companies, universities, or employers) that may impose their own additional conditions for recognizing the marital relationship, as our commitment is limited to meeting government legal conditions.
48.Complementary Genetic and Medical Tests
In the event any sovereign authority requests genetic tests (DNA) or complementary medical analyses to verify kinship or health eligibility, the Spouses alone bear all costs and consequences of these tests, and the Group bears no responsibility if the results of these tests lead to the invalidity or rejection of the contract.
49.Material Errors Issued by Government Entities
The Group's platform is a procedural and technical platform, and disclaims its responsibility for any material or procedural errors made by employees of government or justice entities in the contract country (such as printing or stamp errors). If this happens, the Group's role is limited to seeking to correct the error with the relevant authority without any responsibility for any damages resulting from this delay.
50.Subsequent Communication to Measure Quality and Compliance
The Spouses agree to the Group's right to communicate with them periodically (after completing the service) for purposes of measuring quality and international compliance, and acknowledge that this communication aims to enhance the reliability of contracts issued by the system before international authorities, with full commitment to data confidentiality.
51.Customs Fees and Local Taxes
The Applicant alone bears the responsibility for paying any taxes, customs fees, or administrative expenses imposed by the local authorities in their country upon receipt of the shipped documents. The Group is not committed to covering these costs that fall outside the scope of the agreed-upon procedural fees.
52.Authenticity of the Digital Copy in Force Majeure Conditions
In the event of inability to send the original paper copy as a result of force majeure out of control (such as closure of airports or shipping companies), delivery of the documented digital copy (via email or the platform) is considered a complete fulfillment of the contractual obligation, and the Applicant has no right to claim a refund of fees based on the delay of the paper copy.
53.Change in the Spouses' Criminal or Political Position
The Group disclaims responsibility for any sovereign rejection resulting from a change in the criminal record or the legal or political position of the spouses in the period between contract conclusion and receipt. The service is considered fully provided once the official contract is issued, and the Group is not committed to compensating the spouses for their subsequent loss of legal capacity.
54.Electronic Signature and Protection of Login Data
The Applicant acknowledges that logging into the platform using (phone number/email/one-time password OTP) and pressing the approval button is considered a final, binding, and conclusive electronic signature before the judiciary. The Applicant acknowledges their responsibility for protecting their login data, and that any procedure performed through their account is a personal responsibility that may not be challenged.
55.Technical Shutdown for Maintenance and Security Updates
The Group reserves the right to briefly suspend operations to perform security updates or emergency technical maintenance to ensure the safety of customers' data. This shutdown is not considered a breach of the contract or a reason for claiming compensation for delay, as long as the goal is to protect the privacy and security of the parties.
56.Decisions of International Organizations and Continental Unions
The Group disclaims responsibility for any collective decisions issued by international organizations or continental unions determining to suspend recognition of official documents issued by the contract country. The Applicant acknowledges that this falls under the category of political force majeure in which the Group has no hand.
57.Foreign Courts' Interpretation of Special Conditions
The Group's role is limited to documenting the will of the spouses according to the governing law in the contract country. The Group disclaims responsibility for how foreign courts interpret customary texts or special conditions added to the contract, and the responsibility for aligning these conditions with the laws of the country of residence remains with the spouses alone.
58.Integrity of the Marital Relationship (Prevention of Marriage of Convenience)
The Spouses acknowledge that the marital relationship is real and based on full consent, and not for the purpose of circumventing immigration laws (marriage of convenience). The Group fully disclaims responsibility if the competent authorities prove the fictitious nature of the relationship, and the parties bear alone the legal and criminal consequences thereof.
59.Platform Closure and Data Preservation Protocol
If the Group decides to stop providing the service or close the platform, the Applicant is committed to downloading and copying all their digital documents during the announced notification period. The Group bears no responsibility for loss of access to digital copies after the final closure of the platform and the purging of servers of personal data in compliance with privacy laws.
60.Legal Consequences on the Rights of "Others" and Heirs
The Applicant acknowledges their full responsibility for studying the legal consequences of this contract on custody, guardianship, and tutelage rights granted to them in their current country of residence. The Group disclaims responsibility for any legal damages incurred by the Applicant or parties to the marital relationship regarding their previous or future family rights as a result of concluding this contract.
61.Legislative Changes During Request Processing
The Group disclaims responsibility for any sudden legislative changes or ministerial decisions issued in the contract country during the request processing period. In the event a law is issued preventing completion of the type of transaction after starting it, the Group's commitment is limited to refunding the non-consumed part of procedural fees only, without any compensation for loss of benefit.
62.Prohibition of Use in Asylum Files
The official marriage contract is issued for purely family and civil purposes. Using them as part of political or humanitarian asylum application files that include claims against states is prohibited. If this is done, any legal or moral responsibility of the Group for the content of those files drops.
63.Right of Unilateral Termination for National Security Reasons
The Group reserves its absolute right to cancel any request if the system determines that completion of the transaction may touch upon the national security of the host country or the contract country, or may harm the international reputation of the system, without the need for a judicial warning.
64.Source of Official Information and Promises
The Group fully disclaims responsibility for any information, promises, or interpretations published via social media platforms or unofficial sites or via persons claiming knowledge of the Group's procedures. The only reference and binding source is what is published on the official website of the system and what is stated in the Terms of Service Charter.
65.Rejection of Paper Receipt from Outsourcing Agencies (VFS)
The Applicant acknowledges that the responsibility of the Group ends with providing a legally correct and documented official contract. The Group disclaims responsibility for any (administrative) rejection to receive papers that may issue from outsourcing agencies contracted with embassies. In case of administrative rejection, the Applicant is committed to following up on the matter with the competent authority without referring back to the Group for compensation.
66.Hidden Religious and Legal Impediments
The Spouses acknowledge their freedom from all religious and legal impediments preventing the validity of the marriage (such as prohibited kinship, or non-completion of the religious waiting period, or legal obstacles in the home country). The Group fully disclaims responsibility for any invalidity attaching to the contract or sovereign rejection resulting from one of the parties concealing these impediments, and the parties alone bear the full legal consequences.
67.Prevention of Malicious Blackmail Between Parties
Any party is prohibited from using the Group's name or contracting procedures as a means to threaten or blackmail the other party. Presenting false or malicious reports against the Group to sovereign authorities to harm the other party is also prohibited. If proven, the Group has the right to sue the causing party and claim compensation for damages to its international reputation.
68.Sovereign Blocking of the Website
The Group disclaims responsibility for any sovereign decisions issued by certain countries to block access to the system's website or its digital services within their territories. This blocking is not considered a breach of contract, and the Applicant is committed in this case to accessing their data through alternative and internationally available technical means without any responsibility on the Group.
69.Rights of Others (Children, Heirs, and Other Wives)
The responsibility of the Group is limited to documenting the marriage event between the applying spouses only. The Group does not bear any legal responsibility toward third parties (such as future children, heirs, or other wives) regarding nationality, inheritance, or lineage rights in home countries, and this scope remains the responsibility of the spouses exclusively.
70.Linguistic Interpretation Errors by Sovereign Entities
The Group disclaims responsibility for any errors in translation or linguistic interpretation made by embassy staff or sovereign entities when dealing with the document. The original Arabic copy issued in the contract country is considered the sole legal reference for interpreting the will of the parties.
71.Security of the Spatial Environment During the Interview
The Spouses bear full responsibility for securing their personal devices, the internet connection, and the place of their presence during the video interview. The Group disclaims responsibility for any security breach that occurs from the spouses' side or any hijacking of their will resulting from the presence of unauthorized parties in their spatial environment during contracting.
72.Combatting Emotional and Financial Fraud
The system provides a documentation service for an official and legal marriage contract for the will of two mature parties; and fully disclaims responsibility for any form of emotional or financial fraud that one of the parties "Spouses" may practice against the other. The Group is not considered a guarantor for the good faith of the spouses or for the safety of their personal intentions from this marriage.
73.Invalidation of Reference Numbers in Cases of Forgery
The Group reserves the right to invalidate the reference number (Reference Number) of the document in its digital records and notify sovereign authorities immediately if forgery in the submitted documents or identity theft is certain (after document issuance), without any right for the Applicant to claim a refund of fees.
74.Personal and Ethical Behavior After Contracting
The role of the Group is limited to documenting the marriage event legally based on apparent eligibility and official documents. The Group fully disclaims responsibility for the personal, ethical, or criminal behavior of either spouse after the contract is completed, and the Group is not considered a guarantor of the continuity of the marital relationship or the good conduct and behavior of the spouses in their private lives.
75.Prohibition of Automatically Generated Correspondence (AI)
All correspondence must be made by the spouses in their personal capacity. Using AI programs to generate malicious legal complaints or misleading correspondence is prohibited. The Group reserves the right to ignore any correspondence proven to be issued by automated systems aiming to disrupt work or for legal blackmail.
76.Exchange Rate Differences and Bank Transfer Fees
The Applicant alone bears all international bank transfer fees or exchange rate differences that their own bank may impose when paying. In case of refund eligibility (according to conditions), the amount is refunded in the same value and currency received by the Group, without any responsibility for the change in purchasing power of the currency or deducted bank commissions.
77.Disclosure of Change in Marital Status
The Spouses acknowledge their commitment to disclose any change that occurs in their marital status (marriage, divorce, death) in the period between fee payment and completion of the video interview. The Group disclaims responsibility for any sovereign rejection resulting from a mismatch of the spouses' actual status with the data registered at the time of payment, and the Applicant is not entitled to a refund of fees in this case.
78.Compensation for Malicious Lawsuits
In the event one of the spouses filing a malicious lawsuit against the Group and its invalidity is proven by a judicial judgment or arbitration decision, they are committed to compensating the Group for all attorney fees, litigation expenses, and any damages to the brand's reputation as a result of this procedure.
79.Independence from External Automated Translation Tools
Legal texts on the platform are provided in specific and official languages. The Group disclaims responsibility for any misunderstanding resulting from the Applicant's use of 'automated translation' tools belonging to third parties (such as browser translation). The version written and verified by us is considered the sole reference.
80.Rejection Based on the Organization's Ethical Policies
The Group reserves its right to refuse to provide service or cancel the contract (with refund of non-consumed fees only) if it appears that completing the transaction may link the Group's name with activities conflicting with the organization's ethical policy or harm its international reputation, without the need to prove a criminal offense.
81.Limits of Logistical Responsibility and Duplicate Document Costs
The Group's logistical responsibility ends once documents are delivered to the international shipping company and the Applicant is provided with the tracking number. The Group disclaims responsibility for any loss, damage, or security confiscation of documents by airport authorities, customs, or shipping companies, and the Applicant alone bears the costs of extracting a duplicate and reshipping it.
82.Update of Legal Forms and Embassy Requirements
The contract is issued according to the approved legal forms in the contract country at the time of execution. The Group is not committed to modifying or re-issuing documents to comply with new forms or additional requirements that embassies may suddenly impose later, and any modification requests are treated as a new service with separate fees.
83.Right to Erase and Purge Digital Records
In compliance with digital security standards, the Group reserves the right to erase and purge its servers of the Applicant's personal documents after (90 days) from the date of service delivery. The Applicant acknowledges their responsibility for retaining their own backups, and they have no right to claim any documents from the Group after this period expires.
84.Literal Interpretation Rules for Charter Items
The Applicant agrees that the items of this Charter are interpreted in their literal and clear meanings only. The Group does not bear any responsibility for any inferential interpretations, 'subjective expectations,' or misunderstanding of the system's intentions that were not expressly mentioned in the written texts.
85."Contractual Remorse" Policy and Refund Rights
Once digital verification procedures start and legal resources are allocated to the file, the Applicant has no right to claim a refund of fees based on personal, emotional reasons, or a change in contractual desire (contractual remorse), as fees are paid for 'preparing and availability of service' and not just for the final result.
86.Browser and Operating System Compatibility
The Group disclaims responsibility for any errors in displaying data resulting from the non-compatibility of the Applicant's browser or device operating system with the Arabic or Latin encoding of the platform. The Applicant acknowledges their responsibility for ensuring the clarity of all data on their device before pressing the final approval button.
87.Compliance with International Security Disclosure Requests
The Applicant acknowledges their knowledge that the Group complies with international laws to combat organized crime. In the event of receiving an official and legal request from sovereign or security authorities to disclose transaction data, the Group has the right to provide all requested information without the need to notify the Applicant or obtain their consent, and this is not considered a breach of the privacy policy.
88.Cross-Border Cyber Attacks
The Group disclaims responsibility for any security breach or loss of data resulting from advanced cyber attacks sponsored by states or professional hacking organizations outside the traditional protection scope of legal platforms. The Applicant acknowledges that data security in the digital world is a shared responsibility, and the Group makes its best technical effort without guarantee against exceptional risks.
89.Prohibition of Commercial or Investment Use of the Contract
The official marriage contract is issued for purely personal and civil purposes for the parties mentioned therein. Using the contract in any commercial, investment, or marketing activity, or as a means to guarantee international bank loans is strictly prohibited. Any use outside the family scope is considered void and the Spouses alone bear its legal consequences.
90.Automated Technical Verification and Non-Disclosure of the Algorithm
The system may use AI systems for technical auditing and identity matching purposes. The Applicant acknowledges their acceptance of the results of these technical checks as a security standard. In the event of rejecting the request based on technical indicators, the Group has the right not to disclose the security details of the algorithm to preserve the system's integrity from hacking.
91.Preventive Cancellation in Cases of Sovereign Collapse
In the event of a total or partial collapse of the administrative or sovereign system in the contract country as a result of wars or major disturbances, the Group has the right of 'preventive cancellation' of pending transactions to preserve the safety of parties and data. The Group's commitment in this case is limited to preserving the Applicant's financial rights (non-consumed part) until conditions stabilize or an alternative legal pathway is provided.
92.Linguistic and Legal Sovereignty over Religious Terms
The Applicant acknowledges and agrees that all legal and religious terms contained in the documents (such as: Mahr, Sadaq, Wilayah, Ismah, Iddah) are interpreted exclusively according to the provisions of the law of the contract conclusion country and the prevailing legal standards therein. The Group fully disclaims responsibility for any difference in the interpretation of these terms or their legal effects according to the laws of the spouses' country or their local culture.
93.Independence from International Inheritance and Estate Laws
The Spouses acknowledge that the marriage contract issued is only 'proof of a marriage event,' and they are not guaranteed to arise inheritance or material rights in countries that may not recognize the effects of digital marriage in their inheritance and estate laws. The Spouses alone bear the responsibility of consulting a legal expert in their country of residence to ensure the financial and dependency effects of the contract.
94.Permanent Authorization for Security Inquiry About Data
The Spouses grant the Group a final and unconditional authorization to inquire about the validity of their data, passport, and documents with the issuing authorities or via available international databases. This procedure is part of the security and compliance protocol, and the Group has the right to cancel the transaction immediately if a mismatch appears in the inquired data.
95.Protection of Employees from Threat or Psychological Pressure
The Group disclaims its legal and moral responsibility for any actions resulting from 'self-harm' or suicidal threats or psychological pressures practiced by the spouses against the Group's employees to bypass legal procedures. These behaviors are considered a gross breach of service conditions, and grant the Group the right to terminate the service immediately and report to the competent security authorities and international organizations to take necessary action.
96.Freezing of Assets and International Financial Sanctions
The Group disclaims responsibility for any inability to complete the service resulting from international decisions to freeze the Applicant's assets or include them in financial sanctions lists (such as US Treasury or EU sanctions). In this case, the Group is committed to complying with international laws, and the Applicant is not entitled to claim a refund of fees already spent on administrative procedures.
97.Effect of the Contract on Custody and Guardianship Rights
The Spouses acknowledge their full responsibility for studying the legal consequences of this contract on custody, guardianship, and tutelage rights granted to them in their current country of residence. The Group disclaims responsibility for any legal damages incurred by the spouses regarding their previous family rights as a result of concluding this marriage.
98.Prohibition of Defamation and Misleading Advertising Against the Group
The Spouses commit not to publish any misleading data or offensive statements aiming to undermine the Group's reputation in case their request was rejected by sovereign authorities (embassies/immigration). The Spouses acknowledge that any non-objective criticism linking (quality of documentation) and (sovereign decision) is considered defamation punishable by law, and grants the Group the right to claim moral and material compensation.
99.Scope of Responsibility for Time Deadlines and Sovereign Procedures
The Applicant acknowledges their knowledge that the paper processing periods in government departments (courts, foreign affairs, consulates) may be subject to conditions of 'administrative backlog' or sudden official holidays. These periods are not considered a delay by the Group, and the Applicant is not entitled to claim any compensation resulting from slow processing in sovereign devices.
100.Combatting Human Trafficking and Forced Marriage
The Group is committed to international standards for combatting human trafficking and exploitation. The Group reserves the absolute right to suspend or cancel any transaction where indicators of suspected exploitation, coercion, forced marriage, or trafficking appear, with immediate reporting to the competent authorities without the need to notify the parties, and without any obligation to refund fees.
101.Independence from AI Screening Systems of Embassies
The Spouses acknowledge their knowledge that some sovereign entities may use AI systems (AI Screening) to evaluate immigration requests. The Group disclaims responsibility for any rejection resulting from the 'non-compatibility' of those automated systems with the legally approved digital contract format, and the Spouses bear responsibility for technical objection before those entities.
102.Conflict of Laws Across Continents
The Group disclaims responsibility for any 'conflict of laws' that may arise between the contract conclusion country and the country of residence of each party of the "Spouses." The Applicant acknowledges that the role of the Group is limited to matching the contract to the law of (the issuing country), and the system does not guarantee the enforceability of all contract conditions in other countries with conflicting legal or religious systems.
103.Prohibition of Using "Generative AI" in Documents
It is strictly prohibited to provide any supporting documents created or modified using generative AI techniques. If the system discovers any non-human document or its content was digitally manipulated, the Group has the right to cancel the transaction immediately and include the Applicant in the system's 'blacklist'.
104.Compliance with "Sovereign Purge" Orders of Data
In the event of sovereign instructions issuing from the authorities of the contract country determining to erase or encrypt certain records for reasons related to national security or updating justice systems, the Group complies with those instructions immediately. The Applicant has no right to claim access to data that was erased in compliance with sovereign orders.
105.Independence from "Mutual Recognition Agreements" of Countries
The Group disclaims responsibility for any rejection resulting from the absence of agreements (mutual recognition) of digital documents or documented contracts between the issuing country and the home country. The Applicant acknowledges that the responsibility for checking the existence of these agreements lies with them before starting procedures.
106.Sudden Change in Global Identity Standards
Documents are issued according to the prevailing identity and verification standards at the time of execution. The Group disclaims responsibility for any sovereign rejection resulting from a sudden change in (biometric verification) standards or (electronic passport) conditions that may be imposed later and make the previous marriage contract technically incompatible.
107.Prohibition of Use in Tribal or Ethnic Disputes
Using the documents issued by the system as tools in tribal or ethnic disputes, or revenge cases, or as evidence in lineage disputes outside the official civil scope is prohibited. The Group disclaims any security or social consequences resulting from inserting the system's name into these disputes.
108.Right of "Forced Transfer" of Jurisdiction (Force Majeure Shift)
In the event of a force majeure preventing the completion of procedures in the previously specified contract country, the Applicant grants the Group the right of (forced transfer) of the file to an alternative jurisdiction where the necessary legal and technical components are available to complete the documentation, with commitment to notify the Applicant and adjust fees if necessary.
109.Prohibition of Leaking or Recording Digital Verification Procedures
Recording, photographing, or leaking any part of the digital verification process or video interview is strictly prohibited. The Spouses bear legal and criminal responsibility for publishing any content regarding the system's procedures, and the Group has the right to invalidate the contract immediately and pursue the spouses legally in case the content is used to harm the system's reputation.
110.Guarantee of "Means" and Not "Sovereign Result"
The Group provides a (means) service and not a (sovereign result). The Group disclaims responsibility for any implied guarantees of success or acceptance with third parties not expressly mentioned in these Charter conditions. The Applicant acknowledges that the success of the administrative transaction depends on external factors outside the Group's control.
111.Right of "Post-Audit" and Retroactive Invalidation of Recognition
The Group reserves the right to conduct a post-audit of any file even after the service ends. If conclusive evidence of fraud or manipulation that was not discovered at the time of application appears, the Group has the right to notify the relevant sovereign authorities of withdrawing its recognition of the transaction and disclaim its responsibility for the document retrospectively.
112.Legal Responsibility in the Country of Residence
The Group confirms that contracts are issued according to the laws of the 'conclusion country' and are valid and binding therein. However, it is the sole responsibility of the Applicant to ensure that this marriage does not conflict with the local laws in force in their 'country of residence' or current nationality (such as polygamy prohibition laws in some Western countries). The Group fully disclaims responsibility for any legal consequences the client faces in their country of residence as a result of their non-disclosure of their actual marital status or violation of public order laws in the country where they reside, as our role is limited to extracting the contract officially from the conclusion country only.
113.Exclusive Jurisdiction for Consensual Divorce and Authority to Accept Request
The Applicant acknowledges their prior knowledge that the Group's services are currently limited to concluding the marriage contract. If the parties wish in the future to terminate the marital relationship via the platform, this is subject to the independent 'Divorce Services Charter.' The Group reserves the absolute and exclusive right to accept or reject providing the divorce service to any applicant according to its mere discretion and internal policy, without the need to give reasons, and without incurring any legal responsibility or right for the Applicant to sue it for that. The Applicant acknowledges that the Group's jurisdiction -in case of its acceptance of the request- is limited exclusively to cases of (Consensual Mutual Divorce) which is done with the full and common consent of the spouses without any discord. The Group fully disclaims responsibility for any cases involving financial, custody, or litigation disputes, as the system's role is limited to performing a 'reverse documentation' to annul the contract in the (original marriage conclusion country) according to administrative procedures, and does not extend to include litigating before the courts of the spouses' country of residence. The Applicant also acknowledges that the divorce service requires payment of separate fees and the issuance of new powers of attorney, and that these fees are non-refundable once procedures start even in case of both parties' reversal of the divorce or their reconciliation, and the spouses alone bear the responsibility of seeking to register or execute the divorce document in their countries of residence according to their local laws.
114.Final Acknowledgment of Disclosure and Confidentiality
The Applicant acknowledges that they have reviewed the Terms of Service Charter in full and approved it with a final approval on their own behalf and on behalf of the other party in the marriage event with an irrevocable approval, and they also acknowledge bearing full responsibility for the procedures for registering and announcing the marriage within their country or any other country, and they are committed not to disclose or circulate this Charter and its items to any third party except under an order issued by a judicial judgment.